FAQS
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Do I need a doctor's referral?
In many cases, a referral from a primary care physician, surgeon, or general practitioner is preferred. This referral helps ensure that the clinic's services are align with your specific needs and that there is a coordinated approach to your care. Our therapists are able to attend to you without a referral. However, if we assess that you need a doctor's consult, we will advise you accordingly.
How long does rehabilitation typically last?
The duration of rehabilitation varies depending on the individual's condition, severity of injury or illness, and overall progress. Some individuals may require a few weeks of rehabilitation, while others may need several months or longer. The healthcare team at CARe will assess your progress and adjust treatment goals together with you.
Will my insurance cover the cost of my rehabilitation?
Insurance coverage for rehabilitation services varies depending on your insurance plan and policy. Some insurance plans provide coverage for rehabilitation, while others may have limitations or require pre-authorization. It's important to contact your insurance provider to understand the specifics of your coverage and any potential out-of-pocket expenses. You may also check in with our staff on the insurance panels we are on.
What should I expect during my first visit to a rehabilitation clinic?
During your first visit to CARe, you can expect an initial assessment by the therapist. They will review your medical history, evaluate your current condition, and discuss your treatment goals. You may undergo physical tests, screenings to gather more information. The team will work with you to develop a personalized treatment plan and discuss the expected duration of rehabilitation.
Should I continue my rehabilitation exercises at home?
Yes, depending on your condition and treatment plan, your therapist may provide you with exercises, activities, or techniques that you can continue at home. These home-based exercises are designed to complement the therapy received at the clinic and promote further progress. It's important to follow the instructions provided by your healthcare team and inform them of any difficulties or concerns during your home exercises.
How is my personal data protected at CARe?
We have a Data Protection Officer appointed in CARe who keeps the data of our patients well managed. Here is the document for our patient's reference to our data protection effort.
Late / Cancellation Policy at CARe
We encourage our patients to communicate openly and promptly regarding their appointment scheduling. To optimize slot availability for all other patients, CARe enforces a strict late arrival and cancellation policy.
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Late Policy
If you arrive late for your appointment, the lost time will not be waived, and charges will apply based on the booked slot duration. Session extensions are subject to the therapist's availability and discretion.
For patients with legitimate reasons, late charges may be waived at the center’s discretion.
Cancellation Policy
Appointment reminders will be sent at least two days in advance. You are strongly encouraged to confirm or reschedule your appointment accordingly.
Changes or cancellations made within 24 hours of your clinic appointment will incur a charge of SGD $60 (excluding GST).
Changes or cancellations made within 24 hours of your home therapy appointment will incur a charge of SGD $280 (excluding GST).
For patients or therapists with legitimate reasons requiring cancellation within the 24-hour period, the cancellation fee may be waived at the center’s discretion.
